SANTOS PATENT

Each Luxoro Formello creation is the result of European-inspired design and traditional craftsmanship. Using premium full-grain leathers, supple linings, and cushioned insoles, our products are built for comfort, durability, and timeless elegance. Every silhouette — from classic Oxfords and loafers to pumps, flats, and accessories — is refined to complement both formal and contemporary wardrobes.

Every pair is handmade following the legacy of artisanal shoemaking. Soles are crafted with stacked wooden heels and tunit sheets, shaped and finished entirely by hand — a process that has defined elegance for generations.

With a modern evolution, rubber tunit sheets replace natural leather. Visually refined and luxuriously finished, tunit maintains the classic appearance while delivering flexibility, durability, and resistance to moisture.

The result: heritage preserved, performance perfected — timeless craftsmanship elevated for today’s lifestyle.

Our footwear is designed to fit true to size. If you are between sizes or have wider feet, we recommend selecting the larger size for added comfort.

• For men’s footwear: Men’s Size Guide
• For women’s footwear: Women’s Size Guide
  

For belts, bags, and accessories, please refer to the product description for sizing guidance.

Shipping: All orders are handcrafted and usually dispatch within 6–7 working days. Once shipped from our California warehouse, delivery takes 3–6 business days.

Timeline

• Day 1 – Order received and scheduled for crafting.
  
• Days 2–7 – Artisans handcraft your pair with care and finish by hand.
  
• Day 7–8 – Dispatch from our California warehouse with tracking.
  
• 3–6 business days – Estimated delivery time after dispatch within the U.S.
  (Please allow extra time during peak sales or holidays.)
  

Returns: Accepted within 15 days of delivery, provided items are unworn, unused, and in original packaging. Customer pays for return shipping.

Exchanges: Size exchanges are free — we’ll ship the replacement at no extra cost once your original pair is received.

Refunds: 100% refunded to your original payment method, or choose 100% store credit (no expiry). Processed within 7–10 business days after inspection.

Start a return here: Return & Exchange Request Form

Preserve the Craft. Protect the Elegance.

Every pair of Luxoro Formello shoes is handcrafted to last. With the right care, they only get better with time. Our shoe care essentials are designed to restore, nourish, and protect — keeping your shoes looking as refined as the day you received them.

Pigmented Shoe Cream

Restore · Nourish · Protect

Specially formulated to match the unique shades of Luxoro Formello patina leather, this cream revives color, restores natural oils, and safeguards your shoes from daily wear.

What’s Included

• 1x Pigmented Shoe Cream – color-matched to your shoes (patina leather only; not for suede or finished leathers)

• 1x Shoe Horn – helps preserve structure when wearing

Why It Matters

• Perfectly matched to Luxoro Formello’s hand-finished patina

• Restores natural softness and depth of tone

• Provides a protective barrier against scuffs and daily marks

• Easy to apply and buff to a natural sheen

How to Use

1. Clean and dry your shoes.

2. Apply a small amount with a soft cloth.

3. Work gently in circular motions.

4. Allow to absorb for a few minutes.

5. Buff with a clean cloth for a subtle shine.
   (For extra gloss on the toe, apply neutral wax such as Kiwi or Saphir.)

Complimentary Care Kit

Every U.S. order includes:

• One pigmented cream (patina leather styles only)

• A pair of Luxoro Formello shoe bags

• A shoe horn

Because true luxury doesn’t end with the shoes — it continues with care.

Care Tips for Longevity

• Always use a shoe horn to maintain heel structure.

• Store your shoes in the provided dust bags when not in use.

• Rotate pairs to allow the leather to breathe.

• For suede or finished leathers, use a suede brush or neutral conditioner (not pigmented cream).

📩 For personal shoe care guidance, please contact us at us.support@luxoroformello.com

Every pair of Luxoro Formello shoes ships with exclusive care essentials at no extra cost:

• Premium Pigmented Shoe Cream – restores and nourishes leather

• Protective Shoe Bags – for safe storage and travel

• Durable Shoe Horn – to preserve shape while wearing

Every pair of Luxoro Formello shoes comes with a 6-month workmanship warranty. If you experience any quality concerns, email us.support@luxoroformello.com with your order ID and photos, and our team will assist you promptly.

At Luxoro Formello, we don’t mass-produce. Every pair is crafted fresh after you place your order — ensuring exclusivity, precision, and timeless elegance. This approach means you receive shoes that are not only luxurious, but truly yours.

Why Made-to-Order?

• Freshly Crafted – Each pair begins production only after you order.

• Unique Character – Hand-finished patina and detailing make every shoe one-of-a-kind.

• Sustainable Luxury – Made-to-Order reduces overproduction and waste.

Timeline

• Day 1 – Order received and scheduled for crafting.

• Days 2–7 – Artisans handcraft your pair with care and finish by hand.

• Day 7–8 – Dispatch from our California warehouse with tracking.

• 3–6 business days – Estimated delivery time after dispatch within the U.S.
  (Please allow extra time during peak sales or holidays.)

Exchanges & Returns

• Exchanges: Size exchanges are free. Once we receive your pair back, the replacement ships at no cost.

• Returns: Accepted within 15 days of delivery, provided items are unworn, unused, and in original packaging. Customers cover return shipping.

• Refunds: 100% back to your original payment method, or 100% store credit (no expiry). Processed within 7–10 business days after inspection.

• Start here: Return & Exchange Request Form

Customization Options

Looking for something personal? We can discuss color, patina, or finishing customizations. Email us at us.support@luxoroformello.com to share your vision.

Our Promise

Every stitch reflects over 50 years of artisanal mastery — designed in Spain, handcrafted with care, and made to complement your identity. When you choose Made-to-Order, you’re choosing shoes that tell your story.